CR Email - getting "relay not allowed" error in Blocked Email list
Date: 1 December 2017
Audience: Club Admins / District Admins
Ref: Club Runner Ticket #PFF-666-75279
 
Problem
CA's and DA's may be seeing in their Blocked Email List, an error "Relay Not Allowed" against old vodafone email addresses user@clear.net.nz and user@paradise.net.nz
 
Commentary
The user has followed vodafone's instructions to have their old email address permanently forwarded to their new address.
The error is due to a configuration error in vodafone's email servers. The reasons are quite technical.
 
Solution
Get the member to update their member profile with their new email address and the problem vanishes immediately.